We are glad you are here. Whether you have a question about The First-Customer Kit, need a hand with your order, or just want to say hello — we would love to hear from you. A real person reads every message.

1. What we can help with

• Orders and delivery — trouble downloading the Kit, or didn’t receive your email.
• Refunds — questions about our Refund Policy.
• Privacy and data requests — access, correction, or deletion of your data (see our Privacy Policy).
• General questions — anything else on your mind.

2. How fast we reply

We aim to reply within 2 business days. If your message is about an order or download, tell us the email address you used at checkout so we can find you quickly.

3. Send us a message

4. The details that matter

Before you buy, it is worth reading our Terms, Refund Policy, and Privacy Policy. They explain how everything works, in plain English.